Telephone:07704 357025

Guided Trip Terms and Conditions

Booking and payment

1) All participants should sign the booking agreement before trip commences. A responsible adult will need to sign for anyone under the age of 18.
2) By signing the hire agreement each named participant is confirming the following:

> Agreement with the terms and conditions of
> Disclosure of any relevant medical information
> Acknowledgement of risk involved in canoeing and kayaking
> Relevant safety information has been provided

3) A 50% deposit is usually required to secure a booking. Where larger group bookings are made this amount may be reduced at our discretion.

Booking and payment

4) A booking is not confirmed until the applicable booking deposit has been received.
5) 5) Total cost of trip must be paid in full before boats and equipment are released. If payment is made by cheque this will need to have cleared before the trip.


6) In the event of cancellation by the customer the following will apply:

> Cancellation within 5 days of trip full payment is due
> Cancellation within 21 days of trip booking deposit is non refundable
> Cancellation more than 21 days before trip will incur an admin fee which is 10% of the booking deposit. The balance of the booking deposit will be refunded.

7) Trip is subject to safe river levels /flows and weather conditions. If a cancellation is deemed necessary for safety reasons, we will provide as much notice as possible and offer an alternative dates. If no alternative date can be agreed, a full refund of your booking deposit will be provided.


8) Elveys-Canoe will not be liable for any death, personal injury, or loss of or damage to goods unless that death, personal injury or loss of, or damage to the goods arises directly from an act of omission on the part of the company, its servant or agent.
9) Canoeing and/or kayaking are inherently dangerous activities with a danger of personal injury or death attached. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement. By accepting these Terms and Conditions you are confirming that you are aware of this and accept the risks associated with this activity.

Care of Equipment

10) The company confirms that all equipment supplied will be fit for purpose and in full working order
17) The company confirms that all equipment hired will be fit for purpose and in full working order.


11) Anyone under the age of 18 must be accompanied by an adult on their trip.
12) Children should be aged 10 or over. Children over 10 must be accompanied by at least 1 adult in a canoe.
13) All participants must wear a buoyancy aid at all times whilst on the river.
14) A minimum of 2 people must paddle a canoe unless otherwise agreed in advance.
15) It is advised that all participants are proficient swimmers.
16) Dogs are welcome in our canoes although buoyancy aids will not be provided and they should not be tied onto the boats.
17) Participants must be considerate to all other river users (fellow canoeists, powered boats and fisherman).
18) Participants are responsible for ensuring they have the correct clothing, and are fit enough to complete any trip comfortably.
19) Consumption of alcohol is not permitted during the trip. Anyone who appears under the influence of drink or drugs will not be allowed to participate and will not be eligible for a refund.
20) Elveys-Canoe does not have any responsibility whatsoever for loss or damage to your personal belongings. You should be aware that any water resistant containers supplied by us cannot be guaranteed to be water proof. Therefore you should not rely on the water resistant containers that we supply to keep your property dry, and you accept that you are taking your personal property on to the river at your own risk.
21) People with existing injuries should not participate if the nature of the injury will affect their ability to take part in the activity.
22) We do not allow pregnant persons to take part in any of the activities.
23) We strongly recommend that you take out personal accident insurance to cover your participation in this activity.


24) Participants are responsible for arranging and paying own parking and travel arrangements.


25) We reserve the right to make amendments to these Terms and Conditions without notice.

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