Telephone:07704 357025

Terms and Conditions


GUIDED TRIP TERMS AND CONDITIONS



Booking and payment


1) All participants should sign the booking agreement before trip commences. A responsible adult will need to sign for anyone under the age of 18.
2) By signing the hire agreement each named participant is confirming the following:


> Agreement with the terms and conditions of Elveys-Canoe.co.uk
> Disclosure of any relevant medical information
> Acknowledgement of risk involved in canoeing and kayaking
> Relevant safety information has been provided


3) A 50% deposit is usually required to secure a booking. Where larger group bookings are made this amount may be reduced at our discretion.


Booking and payment


4) A booking is not confirmed until the applicable booking deposit has been received.
5) 5) Total cost of trip must be paid in full before boats and equipment are released. If payment is made by cheque this will need to have cleared before the trip.


Cancellation


6) In the event of cancellation by the customer the following will apply:


> Cancellation within 5 days of trip full payment is due
> Cancellation within 21 days of trip booking deposit is non refundable
> Cancellation more than 21 days before trip will incur an admin fee which is 10% of the booking deposit. The balance of the booking deposit will be refunded.


7) Trip is subject to safe river levels /flows and weather conditions. If a cancellation is deemed necessary for safety reasons, we will provide as much notice as possible and offer an alternative dates. If no alternative date can be agreed, a full refund of your booking deposit will be provided.


Disclaimer


8) Elveys-Canoe will not be liable for any death, personal injury, or loss of or damage to goods unless that death, personal injury or loss of, or damage to the goods arises directly from an act of omission on the part of the company, its servant or agent.
9) Canoeing and/or kayaking are inherently dangerous activities with a danger of personal injury or death attached. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement. By accepting these Terms and Conditions you are confirming that you are aware of this and accept the risks associated with this activity.


Care of Equipment


10) The company confirms that all equipment supplied will be fit for purpose and in full working order
17) The company confirms that all equipment hired will be fit for purpose and in full working order.


General


11) Anyone under the age of 18 must be accompanied by an adult on their trip.
12) Children should be aged 10 or over. Children over 10 must be accompanied by at least 1 adult in a canoe.
13) All participants must wear a buoyancy aid at all times whilst on the river.
14) A minimum of 2 people must paddle a canoe unless otherwise agreed in advance.
15) It is advised that all participants are proficient swimmers.
16) Dogs are welcome in our canoes although buoyancy aids will not be provided and they should not be tied onto the boats.
17) Participants must be considerate to all other river users (fellow canoeists, powered boats and fisherman).
18) Participants are responsible for ensuring they have the correct clothing, and are fit enough to complete any trip comfortably.
19) Consumption of alcohol is not permitted during the trip. Anyone who appears under the influence of drink or drugs will not be allowed to participate and will not be eligible for a refund.
20) Elveys-Canoe does not have any responsibility whatsoever for loss or damage to your personal belongings. You should be aware that any water resistant containers supplied by us cannot be guaranteed to be water proof. Therefore you should not rely on the water resistant containers that we supply to keep your property dry, and you accept that you are taking your personal property on to the river at your own risk.
21) People with existing injuries should not participate if the nature of the injury will affect their ability to take part in the activity.
22) We do not allow pregnant persons to take part in any of the activities.
23) We strongly recommend that you take out personal accident insurance to cover your participation in this activity.


Travel


24) Participants are responsible for arranging and paying own parking and travel arrangements.


Changes


25) We reserve the right to make amendments to these Terms and Conditions without notice.





HIRE TERMS AND CONDITIONS



The Company is Elveys-Canoe.co.uk. The Hirer is any person/s or company who hires or has agreed to hire equipment from Elveys-Canoe.co.uk. Equipment means items provided by the Company detailed on the Hire Agreement, upon the terms and conditions set out in the agreement.


Before Hire


1) All participants should sign the hire agreement before hire commences. A responsible adult will need to sign for anyone under the age of 18.
2) By signing the hire agreement each named participant is confirming the following:


> Agreement with the terms and conditions of Elveys-Canoe.co.uk
> Disclosure of any relevant medical information
> Acknowledgement of risk involved in canoeing and kayaking
> Relevant safety information has been provided

3) Hirers booking by telephone or email will be deemed to have read and accepted these terms and conditions.


Booking and payment


4) A 50% deposit is required to secure a booking. Where multiple boats (4 or more) are hired the overall deposit may be reduced at our discretion
5) A booking is not confirmed until the applicable booking deposit has been received.
6) Total cost of hire must be paid in full before boats and equipment are released. If payment is made by cheque this should have clearer before the hirer period.
7) A security deposit of £50 per kayak or £100 per canoe must be paid before the hire commences. Where multiple boats (4 or more) are hired the overall deposit may be reduced at our discretion. The security deposit will be returned at the end of the hire period on return of all hired equipment subject to this being in the same condition and no damage has occurred (allowing for fair wear and tear).


Cancellation


8) In the event of cancellation by the hirer the following will apply:


> Cancellation within 5 days of hire period - full payment is due
> Cancellation within 21 days of hire period - booking deposit is non refundable
> Cancellation more than 21 days before hire period will incur an admin fee which is 10% of the booking deposit. The balance of the booking deposit will be refunded.


9) Hire is subject to safe river levels /flows and weather conditions. If a cancellation is deemed necessary for safety reasons, we will provide as much notice as possible and offer an alternative dates. If no alternative date can be agreed, a full refund of your booking deposit will be provided. Elveys-Canoe.co.uk cannot allow customers to paddle when Yellow or Red boards are displayed by the Environment Agency (strong stream warnings).


Disclaimer


10) Elveys-Canoe will not be liable for any death, personal injury, or loss of or damage to goods arising out of the hire of any items by them unless that death, personal injury or loss of, or damage to the goods arises directly from an act of omission on the part of the company, its servant or agent.
11) Canoeing and/or kayaking are inherently dangerous activities with a danger of personal injury or death attached. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement. By accepting these Terms and Conditions you are confirming that you are aware of this and accept the risks associated with this activity


Care of Equipment


12) The hirer assumes complete responsibility for any loss or damage to equipment during the period of hire and agrees to pay for any loss or damage of equipment (allowing for fair wear and tear)
13) The hirer will ensure that all hired equipment is kept in their possession throughout the hire period and is not left unattended at any time.
14) The hirer agrees not to sell, sublet or dispose of any items of hired equipment
15) The hirer will allow access to equipment at any reasonable time by company representatives for the purpose of inspection, repair or removal.
16) Where hirer is transporting canoes/kayaks they must have adequate means of strapping/securing boats on vehicles/trailers. Elveys-Canoe reserves the right to refuse hire if they deem this not to be the case.
17) The company confirms that all equipment hired will be fit for purpose and in full working order


General


18) Anyone under the age of 18 must be accompanied by an adult on their trip.
19) Children should be aged 10 or over. Children over 10 must be accompanied by at least 1 adult in a canoe.
20) All participants must wear a buoyancy aid at all times whilst on the river.
21) A minimum of 2 people must paddle a canoe unless the hirer has previous experience paddling solo in which case please contact us to discuss.
22) It is advised that all participants are proficient swimmers
23) Canoe Hire is restricted to the River Medway between Tonbridge and Allington (The River Medway Canoe Trail)
24) Dogs are welcome in our canoes although buoyancy aids will not be provided and they should not be tied onto the boats
25) Participants must be considerate to all other river users (fellow canoeists, powered boats and fisherman). 26) Participants are responsible for ensuring they have the correct clothing, and are fit enough to complete any trip comfortably.
27) Only land at suitable areas and designated landing stages/picnic areas
28) Consumption of alcohol in boats is not permitted at any time. Alcohol can be carried for consumption off the water (overnight camps etc).
29) Anyone who appears under the influence of drink or drugs will not be allowed to hire and will not be eligible for a refund.
30) Fishing is subject to the appropriate licences and permissions.
31) The designated responsible adult must show Photo-ID, in the form of either a passport or driving license on the day of hire.
32) Elveys-Canoe does not have any responsibility whatsoever for loss or damage to your personal belongings. You should be aware that any water resistant containers supplied by us cannot be guaranteed to be water proof. Therefore you should not rely on the water resistant containers that we supply to keep your property dry, and you accept that you are taking your personal property on to the river at your own risk.
33) People with existing injuries should not participate if the nature of the injury will affect their ability to take part in the activity
34) We do not allow pregnant persons to take part in any of the activities.
35) We strongly recommend that you take out personal accident insurance to cover your participation in this activity. We also advise that you take out liability insurance to cover you in case your paddling activities result in injuries to third parties.


Travel


36) Hirer is responsible for arranging and paying own parking and travel arrangements.


Changes


37) We reserve the right to make amendments to these Terms and Conditions without notice.


Agreement to Elveys-Canoe.co.uk Hire Terms and Conditions

     
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